The live stream has not started on time
Press the play button in the video stream
Refresh your internet browser

I do not see any Video or PowerPoint
Please use a supported internet browser (Chrome/Opera/Firefox/Microsoft Edge)
Refresh your internet browser

I do not see the full PowerPoint slides
Make sure your computer is full screen
Zoom in or out with your browser (CTRL +/- )

I do not hear any audio
Make sure your speakers are turned on.
Check the volume settings in the video stream
Check your pc/laptop volume

The live stream keeps continuously buffering
Check your computer specs (See the list of supported devices).
Check the available network speed (Min.2/3Mb download) www.speedtest.net
Use a wired internet line, instead of a Wi-Fi connection.
Do not use a VPN connection.

The video is not available after the live webcast
It will take approximately 5-30 minutes after the live session before the Video is available as V.O.D.(Video On Demand)

Minimal system requirements
Browsers supported:
Google Chrome download
Mozilla Firefox download
Microsoft Edge download
Safari download
Opera download

Devices supported
Windows 7 and up Computer
Max OS X Computer
Ubuntu Computer
Apple iPad (IOS 7.0 and higher)
Apple iPhone (IOS 7.0 and higher)
Android Tablet/phone (version 4.1 and higher)