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The live stream has not started on time?
Press the play button in the video stream
Refresh your internet browser


I do not see any Video ore PowerPoint?
Please use another internet Browser (Chrome/Opera/Firefox/Microsoft Edge)
Refresh your internet Browser


I do not see the PowerPoint slides complete?
Make sure your computer is full screen
Zoom in or out with your browser (CTRL +/- )


I do not hear any audio?
Make Shure your speakers are turned on.
Check your volume under the video stream
Check your volume from your pc.


The live stream continuously buffering?
Check your computer specs (See devices supported).
Check the available network speed (Min.2/3Mb download) www.speedtest.net
Use a wired internet line, instead of a Wi-Fi connection.
Do not use a VPN connection.


The video is not available after the live webcast?
It will take approximately 5-30 minutes after the live session before the Video is available as V.O.D.(Video On Demand)

Minimal system requirements
Browsers supported:
Google Chrome download
Mozilla Firefox download
Microsoft Edge download
Internet Explorer 11 (Windows 10) download
Safari download
Opera download


Devices supported
Windows Computer
Max OS X Computer
Ubuntu Computer
Apple iPad (IOS 7.0 and higher)
Apple iPhone (IOS 7.0 and higher)
Android Tablet (version 4.1 and higher)